Solution Café Zones

In today’s workplace, employees have more demanding expectations when it comes to technical support. A device that stops working, such as a mobile phone or a laptop, can bring employee productivity to a standstill and create unnecessary anxiety.

SOS GREEN Walk-Up Services, called Solution Cafés®, are designed to transform traditional deskside services to enhanced on-site support. Solution Cafés provide employees walk-in technical assistance for their company-owned and personal devices, in a retail-like environment.  No phone calls, no need to wait for someone to come by.

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Greeting Zone

Employees are welcomed and thier needs are identified. They can also access a self-service kiosk to check-in.
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Product Zone

An area where employees can try out the latest company-sanctioned devices, peripherals and apps.
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Tech Zone

Technicians provide hardware repairs, technology refreshes and software upgrades.
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Lounge Zone

Employees are welcomed and thier needs are identified. They can also access a self-service kiosk to check-in.
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Learning & Collaboration Zone

Employees can use this area for learning and collaboration as well as business and technology training.
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Secure Mobile Printing

Employees can print what they need from their smartphone or tablet. Secure shredding services may also be available here.

Solution Cafés

Solution Cafés represent a revolutionary new approach to technology support. Located at client sites, Solution Cafés are walk-up service centers where employees can stop by to get help with their technology hardware and applications. Technical experts are available on-demand and by appointment to handle hardware repairs, technology refreshes, software upgrades and more. Employees can choose to hang out in a café-like atmosphere while their device is being serviced or drop it off for later pickup.